Terms and Conditions

Last updated: 3-Nov-2025

By making a booking with IseoLake Places Srl (hereafter “The Host”, “we”, “us”), the Guest agrees to the following Terms & Conditions:

1. Bookings

1.1 Reservation is confirmed upon receipt of the booked stay’s deposit or full payment, and the Guest is deemed to accept these Terms & Conditions.
1.2 Rates are quoted in [currency] per night, unless otherwise specified. Rates exclude tourist tax, optional extra services and any damage charges.
1.3 Check-in time begins at 15:00; check-out by 11:00 unless otherwise agreed in writing.
1.4 The rate is valid for the number of persons specified in the booking. Any additional guest must be approved in writing in advance; extra fees may apply.

2. Payments

2.1 Full payment is required to secure the booking at the time of reservation.

2.2 The payment can be done online with any accepted credit card.
2.3 If the final payment is not received 3 days before arrival, the Host reserves the right to cancel the booking and retain any amounts paid.

3. Cancellation Policy

3.1 Cancellation must be made in writing (email acceptable). The cancellation date is the date the written notice is received by the Host.
3.2 If cancellation occurs more than 15 days before arrival, it will be fully refunded.

3.3 If cancellation occurs 14 days or less before arrival, 100% of total stay cost will be forfeited.
3.3 Should a change of booking dates be requested, we may treat this as a cancellation and apply the cancellation terms.
3.4 Early departure by the Guest does not entitle any refund.

4. Damage and Security Deposit

4.1 The Guest is responsible for any damage caused to the property, furniture, fixtures or equipment during their stay (beyond normal wear and tear). Charges for repair or replacement will be applied to the Guest prior to departure.

4.2 A security deposit is required for all stays and must be transferred no later than 10 days before arrival. The amount depends on the duration of the stay:

For stays of 3 to 7 nights: EUR 600
For stays of 8 nights or more: EUR 1 000

4.3 Failure to pay the security deposit on time entitles the Host to cancel the booking, and all amounts already paid by the Guest will be forfeited as liquidated damages.

4.4 Check-in will not be permitted unless the Host has received the full security deposit in cleared funds prior to arrival.

4.5 The deposit will be refunded after departure, following property inspection and confirmation that no damage or excessive cleaning have occurred.

5. Insurance & Liability

5.1 It is a condition of the booking that the Guest has comprehensive travel and health insurance covering trip cancellation, personal accidents, property damage and third-party liability.
5.2 The Host is not liable for any delay or failure to provide services caused by circumstances outside its control (force majeure), including but not limited to weather events, water/electricity supply interruption, government action, or third-party services.
5.3 The Host accepts no liability for personal injury, death or loss of personal property within the premises. Supervision of children and their safe use of facilities (pool, terraces, stairways) remains the Guest’s responsibility.

6. Guest Conduct

6.1 The Guest and party must act with due care, respect the property, the furnishings, and any communal rules. The Host may ask any guest to vacate the property without refund if behaviour is unacceptable.
6.2 Smoking is prohibited inside the property unless in designated outdoor areas. Improper disposal of cigarette butts or failure to respect smoking zones may incur additional cleaning charges.
6.3 The property is privately managed and intended for personal retreat. Sub-letting, events, parties or unregistered guests are not permitted without prior written consent.
6.4 The Guest must ensure that no illegal activity or use of illegal substances occurs on the premises. Any such activity may result in immediate termination of the stay without refund and the Host may notify the relevant authorities.

6.5 The Guest must repsect the quiet hours between 12.00-16.00 and after 23.00

7. Amenties, Facilities and Outdoor Areas

7.1 The property offers the amenities described on the website, including but not limited to infinity salt-water pool, gym, terrace, gourmet kitchen and more. Use of all amenities is at the Guest’s own risk.
7.2 The pool and gym are communal areas and are subject to opening hours, safety instructions, and any occupant limit. Children must always be supervised. The Host is not responsible for injury or misuse of facilities. The pool is operating between April and October months.
7.3 The Host reserves the right to modify or withdraw any facility due to maintenance or safety reasons without prior notice and without entitlement to refund.

7.4. Use of balconies and terrace railing is not permitted for drying the clothes. The Guest must use the clothes rack located in the property.

7.5. It is not permitted to use glass bottles and bring food to the Pool area.

7.6. The gym equipment must be swiped of sweat in respect to other Guests after use.

8. Complaints

8.1 Any issue arising during the stay must be reported to the Host immediately so remedial action can be taken.
8.2 No claim or complaint will be accepted once the Guest has vacated the property without notifying the Host during the rental period.

9. Valables and Guest Belongings

9.1 The Host is not responsible for loss, theft or damage of personal items. Guests should ensure valuables are stored securely and personal effects insured.

10. Applicable Law and Jurisdiction

These Terms & Conditions and all booking contracts shall be governed by Italian law. Any dispute shall be subject to the exclusive jurisdiction of the courts in Bergamo.

11. Agreement

By paying the deposit and accepting the booking terms, the Guest agrees to abide by all the above Terms & Conditions.